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Canton Hall Information

FAQs

Where is Canton Hall located?

Our address is 2727 Canton Street, Dallas, TX. 
We are located at the corner of Crowdus & Canton.

 

Do you allow smoking?

We are a non-smoking facility. Smoking is allowed on the smoking patio located on the Commerce side of the building.

Can I book a private party or special event there?

Of course!  Visit our Booking tab to provide additional details and reserve your date.

What is your dress code?

Management reserves the right to deny entry to guests wearing any clothing items deemed inappropriate or offensive.

Will there be re-entry into shows?

Attendees will not be able to exit and re-enter the building once they have entered.

Is there an age limit to get into the venue?

Our venue permits all ages but we are 17+ without supervision.  Anyone 16 and under may enter with an adult guardian.

Is there an ATM in or near the venue?

Yes, there is an ATM at the entrance.

Ticketing Information

FAQs

Where can I purchase tickets?

Tickets can be purchased on our website or at the box office when we are open.

Our ticket broker is AXS.
We do not encourage tickets sold through resale sites such as StubHub, SeatGeek, etc.

Tickets are the same price at the box office as online, including service fees.

What are box office hours?

You can purchase ticket at our sister venue The Bomb Factory located at 2713 Canton St.  Tuesday and Friday from Noon to 7PM.  You can also purchase tickets on any evening any of our venues are hosting a show. (Due to COVID-19, our box offices are currently closed.)

When can I pick up my tickets from Will Call?

Tickets can be picked up at the box office at the venue on the day of the show. The Box Office is located close to the corner of Canton & Crowdus St.

What if a show is cancelled/rescheduled?

If a show is cancelled:

  • Tickets bought from the box office can be returned and refunded at the venue
  • For any tickets bought online, you will need to contact the company about a refund.

For rescheduled shows:

  • Your original ticket will still be valid at the new date.
  • If unable to attend the new date, please contact your point of ticket purchase for additional options. 

Can I get a refund for my tickets?

All ticket sales are final unless a show is cancelled.  We are an indoor, rain or shine venue.

Concert Information

FAQs

What time does this show start/end?

Any door or show times we have will be listed on the website.  Set times are always subject to change.

Are there any opening acts?

Openers will usually be listed on the website.

Do I need an ID to enter the venue?

  • If you plan on drinking, you need to bring a VALID government-issued photo ID showing you are over the age of 21. People of legal drinking age are wrist-banded upon entry.
  • Some shows have required age limits. Those shows will require a VALID government-issued photo ID.
  • Most shows are all ages with adult supervision.  We are a 17+ venue, unless otherwise listed on the event on our website.
  • Paper ID’s require an additional form of photo identification, and must be valid or issued in the last 30 days.

Is there seating available?

Some shows offer seating and some don’t. The venue is customizable and every show can be different. Please check the seat map for each individual show for more information on seating and concert layout.

Is there a coat check?

Canton Hall typically does not provide Coat Check. If offered, coat check will be operated on a show-by-show basis. If there are severe weather conditions, please call the box office day of show to confirm whether or not coat check will be offered. 

I forgot to close my bar tab. When can I pick up my credit card?

You can pick it up at The Bomb Factory box office on Tuesdays and Fridays from 12pm until 7pm.

I lost an item at the venue. How do I check?

Visit our page for additional Lost & Found information. 

Accommodations & Prohibited Items

FAQs

What cannot be brought into the venue?

Prohibited items include:

  • Backpacks
  • Outside food or drink
  • Drugs
  • Blankets
  • Folding chairs
  • Guns and/or Weapons
  • Strollers
  • GoPros
  • Selfie Sticks
  • Hula Hoops
  • Poi, Flowlights and Space Whips
  • Hydration Packs
  • Bad attitudes

Small purses are allowed but subject to search.

Professional photography equipment (cameras with detachable lenses) is prohibited unless media credentials have been provided or granted for the event.

What is your bag policy?

The implementation of our bag policy is intended to enhance fan safety and expedite entry into Canton Hall by reducing the time required to search bags at the venue entrance. This policy also aligns similarly with other bag policies at Dallas/Fort Worth venues and facilities.

Approved bags include:

  • Bags not exceeding 14” x 14” x 6”
  • Small clutch purses or crossbody bags (with or without straps) that are no larger than 14″ x 14″ x 6″
  • Credentialed media and staff, team personnel and credentialed guests will not be subject to the bag restrictions but will continue to enter at the venue’s checkpoints where they will be subject to screening and bag inspections.
  • Exceptions will be made for medically-necessary items. 

Are there paramedics on staff?

Yes.

What accommodations are made for the disabled?

Limited ADA spots are available on a first come, first serve basis. Arrive early to speak to a Canton Hall staff member and we will work to provide accommodations accordingly. 

Questions About Deep Ellum

FAQs

Is there public transportation available?

Yes. The nearest DART train stops to The Bomb Factory are Deep Ellum and Baylor University Medical Center. They are a 5 or 10 minute walk from the venue. All other DART information can be found at DART.org.

Additionally, Uber and Lyft are both viable options for getting to the show.

Are there nearby restaurants to eat at before the show?

There are plenty of restaurants in the neighborhood, and new ones opening all the time.

Here’s a list: http://dallas.eater.com/neighborhood/deep-ellum

Are there nearby hotels?

INDIGO
Address: 1933 Main St, Dallas, TX 75201
Phone: (214) 741-7700
www.hotelindigo.com/Dallas

OMNI
Address: 555 S Lamar, Dallas, TX 75202
Phone: (214) 744-6664
omnidallashotel.reservations.com/

Photography, Press & Media Inquiries

FAQs

Can I bring a camera / audio or video recording equipment?

No professional photography equipment or audio/video recording equipment will be allowed into the venue. Only pocket-sized cameras & cell phones will be allowed into the venue. No selfie sticks. Cameras with detachable lenses are prohibited.

Note: GoPro’s are not allowed as they are deemed video recording equipment.

How do I get a press pass / media credentials?

If you are a photographer, videographer, or journalist affiliated with a publication or other media outlets, please have someone from your media entity fill out our Press Inquiry Form. Applications must be submitted two weeks prior to the show date. Our marketing team will respond back with status within 3-5 days.