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FAQs

Do you allow smoking?

We are a non-smoking facility. Smoking is allowed on the smoking patio located on the Commerce side of the building.

What if a show is cancelled/rescheduled?

If a show is cancelled tickets bought from the box office can be returned and refunded at the venue, for any tickets bought online you will need to contact the company about a refund. For rescheduled shows your original ticket will still be valid at the new date.

What is the dress code?

Management reserves the right to deny entry to guests wearing any clothing items deemed inappropriate or offensive.

What can be brought into the venue?

Prohibited items include: backpacks, outside food or drink, drugs, blankets, weapons, strollers, and professional photography equipment (cameras with detachable lenses).

Can I book a private party or special event there?

Of course!  Visit our ‘Parties & Events’ tab for details.

Are there paramedics on staff?

Yes.

Where is the Canton Hall located?

Our address is 2727 Canton Street, Dallas, TX.  We are located at the corner of Crowdus & Canton.

What is your bag policy

The implementation of our bag policy is intended to enhance fan safety and expedite entry into Canton Hall by reducing the time required to search bags at venue entrance. This policy also aligns similarly with other bag policies at Dallas/Fort Worth venues and facilities.

Approved bags include:

  • Bags that do not exceed 14” x 14” x 6”
  • Small clutch purses or crossbody bags (with or without straps) that are no larger than 14″ x 14″ x 6″
  • Credentialed media and staff, team personnel and credentialed guests will not be subject to the bag restrictions but will continue to enter at the venue’s checkpoints where they will be subject to screening and bag inspections.
  • Exceptions will be made for medically-necessary items. 

Where can I purchase tickets?

Tickets can be purchased on our website CANTONHALL.COM or at the box office when the venue is open.

Our ticket broker is AXS.  We do not support tickets sold thru re-sale sites (StubHub, SeatGeek, etc.).

Tickets are the same price at the box office as online, including service fees.

When can I get my tickets from will call?

Tickets can be picked up at the box office at the venue on the day of the show. The Box Office is located close to the corner of Canton & Crowdus St.

Can I get a refund for my tickets?

All ticket sales are final unless a show is cancelled.  We are a Rain/Shine venue as we are located indoors.

What can be brought into the venue?

Prohibited items include: BACKPACKS, outside food or drink, drugs,  folding chairs, blankets, weapons, guns, strollers, hula hoops, poi, hydration packs, professional photography equipment (cameras with detachable lenses), camelbacks or bad attitudes.

Small purses are allowed but subject to search.

Will there be re-entry into shows?

Attendees will not be able to exit and re-enter the building once they have entered.

What accommodations are made for the disabled?

Limited ADA spots are available on a first come, first serve basis. Arrive early to speak to a Canton Hall staff member and we will provide accommodations accordingly. 

Can I bring a camera/audio or video recording equipment?

No professional photography equipment or audio/video recording equipment will be allowed into the venue. Only pocket sized cameras & cell phones will be allowed into the venue. No selfie sticks. Cameras with detachable lenses are prohibited.

Note: GoPro’s are not allowed as they are deemed video recording equipment.

Is there an age limit to get into the venue?

Our venue permits all ages but we are 17+ without supervision.  Anyone 16 and under may enter with an adult guardian.

Do I need an ID?

If you plan on drinking, you need to bring a VALID government-issued photo ID showing you are 21+. People of legal drinking age are wrist-banded upon entry.

Some shows are 18+ & 21+.  Those shows will require a VALID government-issued photo ID.

Most shows are all ages with adult supervision.  We are a 17+ venue, unless otherwise listed on CANTONHALL.COM

Paper ID’s require a 2nd form of Photo ID and must be valid or issued in the last 30 days.

What time does the show start/end?

Any door or show times we have will be listed on the website.  Set times are always subject to change.

I’m a photographer. How do I get a photo pass?

Press passes will be handled through our marketing director, who is already in touch with valid media entities. Have someone from the media entity you are covering for reach out to us.

Is there public transportation available?

Yes. The nearest DART train stops to The Bomb Factory are Deep Ellum and Baylor University Medical Center. They are a 5 or 10 minute walk from the venue. All other DART information can be found at DART.org.

Additionally, Uber and Lyft are both viable options for getting to the show.

Where should we go out to eat before the show?

There are plenty of restaurants in the neighborhood, and new ones opening all the time.

Here’s a list: http://dallas.eater.com/neighborhood/deep-ellum

I'm coming to the show from out of town. Are there any hotels nearby?

INDIGO
Address: 1933 Main St, Dallas, TX 75201
Phone: (214) 741-7700
www.hotelindigo.com/Dallas

OMNI
Address: 555 S Lamar, Dallas, TX 75202
Phone: (214) 744-6664
omnidallashotel.reservations.com/

Is there seating available?

Some shows offer seating and some don’t. The venue is customizable and every show can be different. Please check the seat map for each individual show.

Do you have a coat check?

Not typically. Coat check will be operated on a show-by-show basis. Not guaranteed.

Is there an ATM in or near the venue?

Yes, there is an ATM at the entrance.

I forgot to close my tab at the bar. Where can I pick up my credit card?

You can pick it up at The Bomb Factory box office on Tuesdays and Fridays from 12pm-7pm.

What are the box office hours?

The Bomb Factory (our sister venue) box office is open on Tuesday and Friday from noon to 7 pm and all nights of shows.

Are there any opening acts?

Openers will usually be listed on the website.