Frequently Asked Questions

The following provides answers to some of the frequently asked questions about Canton Hall venue.

Do you allow smoking?

We are a non-smoking facility. Smoking is allowed on the smoking patio located on the Commerce side of the building.

What if a show is cancelled/rescheduled?

If a show is cancelled tickets bought from the box office can be returned and refunded at the venue, for any tickets bought online you will need to contact the company about a refund. For rescheduled shows your original ticket will still be valid at the new date.

What is the dress code?

Management reserves the right to deny entry to guests wearing any clothing items deemed inappropriate or offensive.

What can be brought into the venue?

Prohibited items include: backpacks, outside food or drink, drugs, blankets, weapons, strollers, and professional photography equipment (cameras with detachable lenses).

Will there be re-entry into shows?

Attendees will not be able to exit and re-enter the building once they have entered.